Everything you need
to know about Tragent.
How replies work, what stays in your control, and what happens when you connect your inbox.
What does Tragent actually do?
Tragent watches your connected inbox for genuine customer enquiries, sends a fast professional first response, creates a job record and follows up when a lead goes quiet. You can see everything it does and step in at any time.
How does Tragent know what is a real customer enquiry?
It uses AI to recognise messages from people asking for a quote, availability or work. Newsletters, spam and automated emails are filtered out. If Tragent is not confident, it holds off and flags the message for you to review.
How quickly does it reply?
Usually within a couple of minutes. Tragent checks your inbox around the clock, so customers can get a fast first response while you are on the tools, driving or finished for the day.
What does the automatic reply say?
It sends a short, professional response in your business name. The reply acknowledges the enquiry and asks for useful missing details, such as the postcode, photos or a contact number. You can take over the conversation whenever you want.
Will Tragent ever reply to spam or newsletters?
Marketing and automated messages are blocked before a reply is considered. When a message is unclear, Tragent does not guess—it leaves it for you to review.
What are automatic follow-ups?
If a customer goes quiet after the first response, Tragent can send a polite nudge to keep the opportunity moving. You choose how many follow-ups it sends, up to three, and can pause them for any job.
Can I review replies or turn automation off?
Yes. You can see what Tragent sends, jump into any conversation and pause follow-ups for an individual job. You can also turn automatic replies off while still using Tragent to organise enquiries and jobs.
Which inboxes does Tragent work with?
Gmail is available today, with more inbox connections being rolled out. If your business uses another provider, contact us and we will let you know what is available.
What happens if I disconnect my inbox?
Tragent immediately stops watching that inbox and will not send anything from it. Your existing jobs and conversations remain available in the app.
Is my business and customer data secure?
Tragent only accesses the information needed to provide the features you enable. Connections are encrypted, credentials are stored securely, and your data is not sold or used for advertising. Read our Privacy Policy for full details.
How long does setup take?
About two minutes. Connect your inbox, tell Tragent a little about your trade and choose how you want replies and follow-ups to work.
Talk to a real person.
Tell us what you want Tragent to handle for your business.