Privacy Policy

This policy explains what Tragent collects, why we collect it, and how we protect it. Tragent is built for tradespeople who connect Gmail so the app can help organise enquiries, draft replies, and keep job conversations moving.

Who we are

Tragent is operated from the United Kingdom. For privacy questions, account deletion, or data requests, contact us at hello@trytragent.com.

Information we collect

When you use Tragent, we may collect your phone number, business profile details, app settings, connected Gmail address, customer/job information created from emails, and messages or attachments needed to provide the service.

If you connect Gmail, Tragent requests access to read relevant email threads and send replies you choose to send. We store the Gmail tokens needed to keep your account connected until you disconnect Gmail or delete your account.

How we use information

We use your information to sign you in, connect your Gmail account, detect customer enquiries, create job records, draft replies, send replies when you approve them, show follow-up reminders, and provide account support.

We do not sell your personal data. We do not use Gmail data for advertising.

AI processing

Tragent uses AI providers to help understand enquiry context and draft replies. Relevant message content may be sent to the AI provider only to provide the product features you request. AI output should be reviewed before sending.

Crash and diagnostic data

We use Sentry to collect crash reports, performance data, device information, app version, and diagnostic logs so we can find and fix bugs. This helps keep the app reliable during TestFlight and production use.

Sharing and processors

We use trusted service providers to run Tragent, including hosting, authentication, Gmail OAuth, AI processing, analytics/crash diagnostics, and messaging infrastructure. These providers process data only as needed to operate the service.

Retention and deletion

You can disconnect Gmail from the app to remove stored Gmail credentials while keeping your job history. You can delete your account from Settings; this removes your account, sessions, Gmail credentials, jobs, logs, profile, and automation settings from Tragent systems where practical.

Your rights

If you are in the UK or EEA, you may have rights to access, correct, delete, restrict, or export your personal data. Contact hello@trytragent.com and we will respond as required by applicable law.